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To Initiate a return for your order, please click here.
Stevemadden.me is committed to ensuring your satisfaction with any merchandise you have ordered from us.
At www.stevemadden.me we offer an EASY 15-DAYS RETURN OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may return items bought from www.stevemadden.me.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused condition as you received it, in its original packaging along with original tags, for a return or an exchange, within 15 days from the date on which these goods are delivered.
Note we will not be able to accept returns which are not properly accompanied by the proper sales invoice.
Before accepting delivery of any merchandise, please confirm/ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, then refuse to take delivery of the package, and call our Customer Care at (800-623336) or e-mail us at customersupport@stevemadden.me mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest.
If you return any merchandise which is delivered to you in damaged condition, we will refund the shipping charges for that merchandise, if we are not able to replace the merchandise. The replacement merchandise will be shipped at no additional charges.
We ensure that you are fully satisfied with any merchandise you order from www.stevemadden.me, for hygiene and other reasons we shall be unable to accept returns or exchanges of jewelry, fragrances, cosmetics, innerwear (under garments, lingerie), swimwear, gift vouchers and any made to order or altered merchandise.
The refund against a return request made to www.stevemadden.me customer support and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
After the merchandise is received by www.stevemadden.me, subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 7 working days of receipt of the merchandise. In case of Cancellation, Refunds of payments charged to the Cardholders credit card will only be credited back to the Cardholder's credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholders credit card account as that is managed by the Cardholders issuing bank.