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RETURN POLICY

Items purchased online can be returned or exchanged in EASY 14-DAYS RETURN OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from www.stevemadden.me.

You may return products to us in the following ways:

  1. Return to store
  • Items purchased online can be returned or exchanged at the stores in UAE except Outlet Village with a valid proof of purchase of the unused product and in its original packing.
  • An authorized store staff member will take your package and assist in exchanging/Refunding. You can avail a credit note for the returned value, valid for 6 months.
  • Or the value will be refunded to your credit or debit card
  • We’ll check your returns and your Bank will credit your refund to your credit or debit card in 4-15 days. 
  1. Return by Not Visiting a Store
  • A return of a product purchased online, can be done without visiting a store by calling 800 MADDEN (800623336) to schedule a pick up from your location for a fee of Aed.20 which will be deducted from your purchase value.
  • Speak to us at 800 MADDEN (800623336) to schedule a pick-up time and location. A valid invoice is a required. Wrap and seal your products in their original packaging or call us at 800 MADDEN (800623336) if you no longer have the invoice or the original packaging.
  • Our pick up staff may take 2-5 business days to pick up the product.
  • If you’ve paid by card, you will receive a refund to your credit or debit card.
  • We’ll check your returns and credit your refund to your credit or debit card in 4-15 days depending on the respective bank. 

Rules and Conditions for Return / Exchange:

  • Return/Exchange can only be made within 14 days from the date of delivery.
  • The item should be in good condition and not used along with the original box.

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