Free Shipping when you spend AED200 and above 

FAQ

FREQUENTLY ASKED QUESTIONS

Business Update (COVID-19)

The latest delivery time frame is 2 days(48 hours). Due to operational restraints it may take us slightly longer than expected to deliver your order.

A return of a product purchased online by calling 800 MADDEN (800623336). Alternatively, we will be extending our returns period to allow you to return to store at a later date.

Where there are store closures we will be extending our return period to allow you to return eligible item/s once our stores have reopened.

Due to territory regulations we have temporarily closed a number of stores. We are continuously monitoring the situation and will endeavor to reopen all of our stores as soon as possible.

We are currently experiencing extremely high volumes in our contact centers. It will take us slightly longer than usual to contact you. Alternatively, you can find the answer to our most frequently asked questions here.

We are currently experiencing extremely high volumes in our contact center. Alternatively, you can find the answer to our most frequently asked questions here.

Our teams are closely following COVID-19 guidelines as per the World Health Organization (WHO) and the local and national authorities. Your safety is of utmost importance to us. We are in this together with you and understand your concern about yourself, your families and the communities we all live in.

Our number one priority will always be the health and safety of you, our customers and our own people. We would like to share with you a few precautionary measures we have been practicing in our daily operations:

Sanitised facilities. We own and operate all our warehouses ourselves and ensure the highest standards of cleanliness and hygiene at all our facilities. In addition to our stringent safety standards, we have further introduced disinfection processes and rigorous sanitation of all locations. Along with sanitisers at all workstations, our employees have the appropriate protective gear to ensure their safety and yours.

Driver hygiene. All our drivers have been trained on hand hygiene best practices as per WHO guidelines. Additionally, they are now sanitising their hands before and after every interaction.

Contactless home deliveries. We have now advised changes to our standard doorstep procedure so that prepaid orders can be left at your door rather than being handed over – to minimize interaction. For all Deliveries our couriers are trained on hand hygiene and will be sanitising their hands before and after every interaction.

To minimalize contact, we accept only credit card or debit card when you pay at your door.

Tracking and Delivery

Orders placed before 6 PM will be delivered within 48 working hours (2 days) and Orders placed post 6PM will be delivered within 48 hours from the next day.

However due to current Covid19 restrictions it may take longer.

No, you won't be able to change it online. But you can ask for a change of address when our delivery person calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery and if the new changed delivery address is not part of our exclusion list of areas, then delivery may not be fulfilled.

No, Orders placed up to 6pm will be delivered within 48hrs. However due to current Covid19 restrictions it may take longer. Delivery usually occurs between 10AM to 2 PM or 2PM to 6 PM.

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

We're sorry, at the moment we only deliver to addresses within the UAE.

Of course! Call us on 800 MADDEN (800623336) and we'll arrange the delivery accordingly.

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).

Returns Policy

A return of a product purchased online can be initiated by calling 800 MADDEN (800623336) or email us at stevemadden.me@landmarkgroup.com. We will then guide you on your returns, you may have the option to return to your nearest Steve Madden Store. For further clarification please contact us. 

Orders

Easy!

Find the products you want to buy by searching for them or by browsing our departments.

  1. Add these products to your Cart with the 'Add to Cart’ button.
  2. On the right of the screen YOUR CART window will open, hit the 'Checkout’ button.
  3. Next you can edit the YOUR CART and UPDATE your cart or hit the CHECK OUT button Enter your shipping information and payment information and click CONTINUE TO SHIPPING Will take you to choose the Shipping Method, click CONTINUE TO PAYMENT, and click on ‘COMPLETE ORDER’
  4. That’s it! You’re all done.

If you need any help along the way, give us a call on 800 MADDEN (800623336) , from 10 am to 8pm 7 day a week, so we can talk you through it.

Now, we only accept orders placed through the stevemadden.me website.

No you cannot. You must open an account to proceed.

Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 20 for delivery.

Your delivery charges will be displayed during the checkout process.

It’s easy. Here’s what you need to do.

Call us on 800 MADDEN (800623336) and we'll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage. However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.

Please give us a call on 800 MADDEN (800623336) , from 10 am to 6pm 7 day a week.

My Account

You can set up your stevemadden.me account in two easy ways - either from our Sign-Up page or with your Facebook profile.

To set up your account using our Sign-Up page, simply follow these steps:

  1. Click 'Join Now’ at the top of the page.
  2. Enter your name and email address.
  3. Create a password and confirm it.
  4. Select your gender.
  5. Click ‘Continue’

To set up your account with your Facebook profile, follow these steps:

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign in with Facebook'.
  3. Click 'OK' on the permissions dialog box that appears on your Facebook page.
  4. Stevemadden.me will use your Facebook details to create your account on Stevemadden.me

You’re good to go. Happy shopping!

To change your password, follow these easy steps:

  1. Click on Sign In on the top left of the page
  2. Click ‘Forgot Password’
  3. Enter your Email id and a link will be sent to you mail box.
  4. Click on ‘Reset Password’ and confirm your password
  5. Hit the 'Reset Password' button.

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

To add, delete or change your Credit or Debit Card details, follow these easy steps:

  1. Sign in to your stevemadden.me account.
  2. Go to the My Account section.
  3. Edit Profile.
  4. Add or delete Credit or Debit Cards as needed and select your default payment card.

To change your billing address:

  1. Sign in to your stevemadden.me account.
  2. Go to the My Account section.
  3. Click on the My Address Book and View Address Book.
  4. Click on the 'Add a New Address' link at the top of the page.
  5. Make your changes and save your new billing address.

Your account, Credit Card and Debit Card information are secured by best-in-class 256-bit SSL encryption.

To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and stevemadden.me happen over a Secure Sockets Layer (SSL) communication channel and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

YOUR CART

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